Accessibility Certified – Home
Free check Menu

Solutions

The same standard, different barriers in every industry

WCAG 2.2 AA is the same for everyone. But a bank fails in different places than a medical practice, and an online shop faces different rules than a town hall. Pick your industry to see what matters for you.

Free checkRequest an audit

Why your industry changes the test

The criteria do not change, but what we look at first does. In a shop, the checkout decides whether people can buy. In online banking, it is login, time limits and confirmation steps. On a public website, it is long documents, forms and the accessibility statement.

The law differs too. The European Accessibility Act (Directive (EU) 2019/882) covers certain consumer services, such as e-commerce and consumer banking, and has applied through national laws since 28 June 2025. Public bodies fall under a different directive, (EU) 2016/2102. Many other organisations are not directly covered, but are affected through their customers, tenders or partners.

Not sure where you stand? The quick check gives a first indication in two minutes. It is not legal advice.

Which rules apply to whom

The overview in six points. Micro-enterprises providing services are exempt from the EAA requirements: fewer than 10 employees and no more than EUR 2 million turnover or balance sheet total.

EAA · Buying and booking online

Offering consumers a contract through a website or app is an e-commerce service: shops, hotels with their own booking, tour operators, course providers.

EAA · Consumer banking

Accounts, credit, payments and certain investment services for consumers, with extra requirements for identification, signatures and payment.

EAA · Passenger transport

Websites, apps, e-tickets and real-time information for air, bus, rail and waterborne transport. In urban and regional transport only the self-service terminals.

EAA · Telecoms and e-books

Electronic communications services for consumers, e-books and dedicated reading software are named in the Directive.

Directive (EU) 2016/2102 · Public sector

Authorities, public universities and other public bodies follow their own rules, with an accessibility statement and a feedback mechanism.

Not covered · proof still asked for

Business-only software, practices without online booking, information sites: here the question comes from tenders, business customers and your own users.

Your industry

What stays the same for everyone

  1. One standard

    WCAG 2.2 Level AA: 55 criteria, including all of WCAG 2.1 AA that EN 301 549 V3.2.1 refers to.

  2. One method

    Page sample per WCAG-EM, automatic checks, then a person decides every criterion. Published in full on our method page.

  3. One kind of proof

    A certificate with scope, standard, test date and expiry, and a public verification page anyone can open.

Frequently asked questions

My industry is not listed. Can you still help?

Yes. The test is the same for every website and web app. The industry pages only show where we usually find the most serious barriers. Charities and associations are not a group of their own in the EAA; if they sell to consumers online, such as tickets or courses, the e-commerce rules can apply. See our law overview.

We are a small business. Does any of this apply?

Micro-enterprises that provide services are exempt from the EAA requirements: fewer than 10 employees and an annual turnover or balance sheet total of no more than EUR 2 million. Many still test their site, because customers who cannot use it go elsewhere.

Do you give legal advice for my industry?

No. We test the technical side and explain the rules in general terms. For the question whether and how a law applies to you, talk to a lawyer.

Related