Questions people ask
The questions we hear most, answered plainly. Yours is not here? Write to us.
Does my website have to be accessible?
The European Accessibility Act (EAA) has applied since 28 June 2025 through the national laws of each EU country, such as the BFSG in Germany. It covers many consumer products and services, including e-commerce (online shops, bookings, contracts concluded online), banking services, e-books, telecoms and passenger transport. Services offered only to businesses are generally outside its scope; public bodies follow separate rules.
Whether and how your service is affected is a question for legal advice. We test the technical side.
Is there an exemption for small businesses?
Yes, for services: micro-enterprises with fewer than 10 employees and an annual turnover or balance sheet total of no more than €2 million are exempt from the EAA requirements for services. The exemption does not apply to products.
Accessibility still pays off: more customers can use your site, fewer people abandon forms, and search engines read a clean structure better.
What does the certificate mean?
It confirms that we tested the stated scope on the stated date against WCAG 2.2 AA, that a person decided all 55 criteria and that none failed. Scope, standard, test date and expiry date are shown on the public verification page the seal links to.
What does the certificate not mean?
It is not issued by any authority and it is no promise that you meet every legal obligation. It is a snapshot of the tested version: changes you make later are not covered. And it does not replace legal advice.
Isn’t an automatic test enough?
No. Automatic tests find only part of the problems. Whether an alt text fits the image, whether the focus order makes sense or whether an error message is understandable can only be judged by a person. That is why a machine alone never marks a criterion as passed with us.
Does an accessibility widget (overlay) help?
A widget laid over the page does not fix the causes in the code. We test your website as it is delivered. A widget does not replace a passed criterion.
What happens if criteria fail?
You get the report with every location and guidance on fixing it. After your fixes we test the failed criteria again. We issue the certificate only when none fails any more. We quote the re-test price beforehand; it depends on how many criteria need testing again.
How long is the certificate valid?
Twelve months from the test date. The expiry date is shown on the verification page.
Please note: the certificate is a snapshot. It confirms the tested version of your website on the test date, not every later change. Only a monitoring subscription keeps testing: scans on a schedule plus extra scans whenever your website changes. We tell you about regressions by e-mail.
Do you test web apps and logged-in areas?
Yes, in the audit. We agree the scope (pages, user journeys, app version) up front and you give us a test account. The automatic scan, on the other hand, never logs in and never submits forms.
What happens to my data in the free check?
We store the address, the result and a daily changing hash of your IP address to prevent abuse, not the IP address itself. We delete everything after 30 days. Details are in the privacy policy.
Who is behind this?
A company based in Tallinn, Estonia. Its name, address and register details are in the legal notice. The same company also builds websites: if we built your website, the certificate is marked “tested by an affiliated company”.